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Return & Refund Policy — Luxvara9
We aim to provide a smooth and reliable shopping experience. Please review our policy below for returns, refunds, and order issues.
Returns (30-Day Policy)
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be returned in its original packaging
- A proof of purchase is required
How to Start a Return
To request a return, please contact us at:
Our team will provide instructions on how to proceed.
Return Shipping
- Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect
- Original shipping fees are non-refundable
Refunds
- Refunds are processed after the returned item is received and inspected
- Please allow up to 10 business days for processing
- Refunds are issued to the original payment method
- Shipping fees, duties, and taxes are non-refundable
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or video.
- You will receive a full refund or replacement at no additional cost
Order Issues
If your order cannot be delivered or an item becomes unavailable, you will receive a full refund
Customer Responsibility
Please ensure all order details are correct before completing your purchase, including:
- Item selection, size, and quantity
- Shipping address and contact information
We are not responsible for issues caused by incorrect or incomplete information provided at checkout.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, it is considered fulfilled.
If your package is lost or stolen after delivery, please contact the shipping carrier directly. We will assist where possible.
Contact Us
For any questions or support, please contact us: