Widerrufsrecht

Return & Refund Policy

We want you to shop with confidence at Luxvara9. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Website: https://luxvara9.com/

Returns (30-Day Policy)

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item should be returned with its original tags and original packaging whenever possible.
Proof of purchase is required.

Items returned without prior authorization may not be accepted.

How to Start a Return

To request a return, please contact our Customer Support team at:

Email: support1@luxvara9.com

Please include:

Your order number
The reason for your return
Photos or videos if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Original shipping charges, if any, are generally non-refundable unless required by applicable law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your refund is approved:

Refunds are issued to the original payment method.
Once your return has been received and approved, your refund will be processed to the original payment method within up to 10 business days. Processing times may vary depending on your financial institution or payment provider.
Shipping charges, customs duties, taxes, and other government fees are generally non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include clear photos or videos showing the issue.

Once verified, we will provide an appropriate solution, which may include:

A replacement item, or
A full refund at no additional cost to you.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must instead follow our standard return process.

Order Issues

If your order cannot be delivered due to carrier issues, is returned to us before delivery, or a product becomes unavailable before shipment, you will receive a full refund to your original payment method.

Customer Responsibility

Please carefully review your order before completing checkout.

Customers are responsible for providing accurate:

Shipping address
Contact information
Product selection
Size
Color
Quantity

Luxvara9 is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided during checkout.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, it is considered fulfilled.

If you believe your package has been lost or stolen after delivery, please contact the shipping carrier directly. We will gladly assist by providing available shipping and tracking information whenever possible.

Non-Returnable Items

Unless required by applicable law, the following items generally cannot be returned:

Used or worn products
Products returned in unsellable condition
Gift cards
Downloadable digital products (if offered)
Personalized or custom-made products (unless they arrive damaged, defective, or incorrect)

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Luxvara9